Katie Ardeline BA, CHRLFeb 10, 20223 min readCase Study: Our employees don't seem thankful for all the company offersNote: All details have been changed to protect client confidentiality. Recently I had the owner of a well-established companion animal...
Mike Pownall DVM, MBAFeb 2, 20222 min readCase Study: I can't afford to pay my bills, what am I doing wrong?My practice is so busy, sales have increased, but I don’t have any money left over. What am I doing wrong?
Mike Pownall DVM, MBAOct 5, 20214 min readThe Customer Isn't Always RightDoes this sound familiar? Veterinary practices in Canada are often short-staffed.
Mike Pownall DVM, MBASep 20, 20213 min readThe 1% DifferenceWhat is the one thing we don’t have enough of? Time, of course.
Mike Pownall DVM, MBAJul 13, 20203 min readHow Veterinarian Compensation Impacts Practice CultureA conversation I have been having more and more often is how best to pay veterinarians. In North America veterinarians are commonly paid...
Mike Pownall DVM, MBAJun 16, 20204 min readThe 2 Rules of HiringWhile needing to hire a new veterinarian, technician or receptionist seems like wishful thinking during this challenging time, it is...
Joop Loomans DVM, MBA, PhDApr 15, 20203 min readPicking the Right Battle in Times of CrisisI just ended my MBA business education after an interesting two years. I was the only veterinarian in a group that included human...