Optimal Performance in a Veterinary Practice Through Gamification


In a veterinary practice, an optimally functioning team is of crucial importance. Patient care requires quick decisions and actions. Team members must be able to use their full capacity for optimal results.


In 2017, a survey was conducted in the USA among 14,500 participants from various professional groups. In it, 85% said they were not working at 100% of their capacity and 16% said they were only using 50% of their potential. Why is this?


In this survey, employees say they can only use their full potential when:

  • It is clear what is expected of them.

  • They are prepared to ask questions and feel safe to do so.

  • They are not overloaded with rules about how they should do their work.

  • People are prevented from wasting their time in unproductive meetings and gatherings.

  • The organization and the manager support them in creative problem-solving.

  • They are rewarded and recognized for their good work.

  • The manager acknowledges the employee's feelings and understands that decisions to be made have an impact on the employee.

  • The manager helps the employee to manage their feelings and emotions.

  • The employee experiences the work as meaningful and feels connected to the organization.

This list shows that organizations, managers and employees all have to contribute to achieving full use of their available potential.


The following findings come from a study done among nurses in a hospital during the Covid-19 pandemic.

  • Due to the great lack of clarity about how to act (e.g. what is the effectiveness of a face mask), there was a regression in carrying out tasks and making independent decisions.

  • Staff who indicated that they needed more time off because they were physically and mentally exhausted were not given it. Giving time off went against organizational policy. People continued to work at half strength and with the risk of burn-out.

  • The staff did not feel free to ask questions about the exact implementation of procedures, especially in stressful situations. This makes it more difficult to learn new procedures.


When did the situation start to improve?

  • Management started to give clear and complete information, so that staff knew how to act and dared to make decisions.

  • Leaders encouraged and supported staff in finding creative solutions to the problems they encountered.

  • Staff received good feedback. Feedback, especially from emotionally intelligent managers, contributes to personal development, especially in a stressful environment.

  • The staff reg